Preferred Freelancer Program SLA Exam
Preferred Freelancer Program SLA Complete Solution
1- Is it allowed to share contact details
It is okay if the employer asks first provided that the
project is awarded and that
you have informed your recruiter about the exchange of contact
details.
2- is sending or stating your contact details or mentioning
other sites where your information or
your portfolio are
displayed allowed?
You are allowed to
share after the recruiter project has been awarded. Should the project not be
awarded
you need to request permission from the recruiter on the
project first.
3- True or false: you are allowed to provide contact details
on your profile and/or bids
False
4- what should i do when an employer asks for contact details?
Write ‘Unfortunately’it is agaist T&C and not advised to
take communication offsite. In order to do
so I need to first ask
the recruiter for permission.
5- what should i do when employer asks to pay directly using
paypal or another payment gateway?
Tell the Employer
payments should remain in the site and notify the recruiter on the project.
6- what should i do if an employer wants to have a skype call
about the project before it is awarded?
Contact a Recruiter and
ask for permission to share offsite communication details with the employer.
7- would it be considered offsite communication if the
employer shares their contact details first
the project is awarded?
Yes, should you need to engage with them off-site, you need to
gain permission from a recruiter first
8- Would it be considered off-siting if an employer shared
login credentials of their website with you
or asked you to use team-viewer to discuss a project?
No
9- when should you turn off your preferred freelancer badge?
When you are
unavailable , going on vaccation, or too busy to take on new projects
10- where you can turn off your preferred freelancer badge?
Under settings and then account
11- Do you pay preferred freelancer project fees on recruiter
projects if your badge if turned off?
YES
12- would you be penalised for not communicating with an
employer that you would be away or
need to delayed the
agreed time-delivery of a project?
Yes, you would be penalised as it is important to communicate
with an employer and update them
on the status of a project especially should you not be able
to complete a deliverable on time.
13- what should you do when chat is opened for you by a
recruiter and employer is unavailable?
Send a short message,
introducing yourself and letting the employer know your working hours
and when you will be available to discuss the project with
them.
14- what is an upfront payment ?
Discussing a brief with
an employer and once awarded the first milestone is requested before
delivering any work.
15- what happens when you request an upfront payment?
Withdrawals will be
frozen until work is delivered.
16- If you do research for establishing if you can take on a
project, would you be allowed to request
a milestone release for
that without delivering any work yet?
No
17- If you need to buy something for the project, be it a
license, template or program to work on
the project, what do
you do?
Include it in the first
milestone, but make sure that it is also followed by the agreed to
deliverables.
No milestones should be released without work done.
18- You are allowed to charge 50% at the beginning of a
recruiter project?
No that would be an
upfront payment.
19- Are you allowed to discuss project fees with the
employers?
No discussion of fees
is not allowed, you should always include the fee in the total price you gave
to the employer.
20- what should you do if your employer wants you to create a
secondary project from a recruiter
project, through 'Hire-me' or a normal project?
Notify a recruiter
about this as you were invited to this project via the preferred freelancer
program and let them know what the project ID is.
21- what will happen when you circumvent fees?
You need to pay 30% of the awarded value of the project or be
removed from the program.
22- Are you allowed to request reviews or rating before the
project is completed?
You can ask for them
once project is completed.
23- would it be considered fee avoidance if a recruiter hourly
project was closed to create a non-recruiter
fix price project?
YES
24- how should you respond to an invitation to a project?
By telling the
recruiter about your experience and sending relevant examples of work.
25- what would happen if you blackmailed, threatened or
unprofessional communication with an employer?
You will be immediately
removed from the PFP.
26- How should you FIRST address the employer?
Hi there
27- Under what circumstances should you spam the employer with
messages?
Never
28- what percentage of disputes can you have in a six month
period and still meet the minimum
requirements to stay in the PFP?
10%
29- what percentage of the projects do you need to accept to
stay in the program?
85%
30- What percentage of the completed projects do you need to
maintain?
85%
31- what is a 'Timeout'?
A ‘timeout’ is issued when you have broken the rules of the
service agreement and will be given
no invitations for three days.
32- As a preferred freelancer are you allowed to consistently
be awarded projects that you then break
down into smaller parts for other freelancers to complete?
No
33- Are you allowed to have a duplicate preferred freelancer
account in the program?
No and if you do you
will have to close one or both will be closed.
34- If you are a company and not an individual what kind of
photo should you have on your profile?
A professional company
logo
35- what kind of photo should you have on your profile if you
are an individual freelancer?
A professional
individual photo
36- what if you want to add another skill to the preferred
freelancer program?
You will ne to email
preferred@freelancer.com or make ticket to be removed from the programmed
and apply again with all the additional skills you wish to
add.
37- When is it ok to ask the employer to release the
milestone?
Once you have delivered
the work corresponding to it and the employer has already given you positive
feedback.
38- when should i accept the award and start working on the
project ?
After you have cleared
every single detail of the project with the employer,updated your bid,
if necessasry, have
agreed on a structure of milestone and the employer has created atleast one
milestone.
39- What happens if you have too many incoming milestones?
You will not receive
recruiter invitations until those projects are completed.
40- what will happen when you circumvent fees?
You need to pay 30% of the awarded value of the project or be
removed from the program.
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